Terms & conditions

Studio attendees who opt for a membership are agreeing to the following terms:

Membership type and inclusions

• The details of your membership (for example, access hours, inclusions, and pricing) are set out in our membership description on our website.

• Membership is personal to you and cannot be shared, transferred, sold, or assigned to another person without our prior written consent.

• Membership gives you access to the studio facilities, equipment and services only during the hours and on the conditions we set, including any booking systems, studio rules, health and safety requirements and kiln/firing policies.

Term, renewal and changes

Unless specified otherwise, memberships are:

• Fixed term for a set period of 1, 3, 6, or 12 months.

We may reasonably update our membership terms, pricing, or studio rules from time to time. Any changes will be published on our website or emailed to you, and will apply from the date stated in the notice, subject to your rights under New Zealand law including the Consumer Guarantees Act 1993.

Fees, payment and GST

Membership fees are payable in advance and:

• Will be invoiced as soon as possible on receipt of your membership application, or

• Will be invoiced at least 7 days before the expiry of your current membership

• The invoice will be for the same period previously purchased unless you advise that you want a different membership period (see 3.1 above)

All prices are in New Zealand dollars (NZD) and include GST unless we state otherwise.

If you fail to pay membership fees when due, we may suspend your access to the studio.

Refunds and New Zealand consumer law

Should you need to cancel your membership, we will refund any full months remaining for your membership. For example, if your membership is effective 1 January to 31 December 2026 and you advise you wish cancel on 9 March. We will not refund March but will refund 1 April to 31 December. One-month memberships are non-refundable.

Nothing in this Agreement limits or excludes your rights under the Consumer Guarantees Act 1993 (CGA) or the Fair Trading Act 1986. If our services fail to meet the guarantees under the CGA, you may be entitled to a repair, re‑supply, price reduction, or refund, depending on the nature of the problem.

If we decide (in our discretion) to issue a refund in circumstances where we are not legally required to, we may set reasonable conditions, including how and when the refund or credit is provided.

Membership on hold (suspension)

You may ask us to place your membership on hold (suspend it) for reasons such as illness, injury, travel or other temporary circumstances.

Hold requests must:

• Be made in writing (for example, by email)

• Include the reason and requested dates; and

• Be submitted at least  days before the hold start date, unless there is an emergency.

NOTE: We do not offer a hold on the one-month membership option

We may approve or decline a hold request at our reasonable discretion and may:

• Limit holds to a maximum of  weeks per calendar year;

• Require a minimum hold period of 2 weeks; and

While your membership is on hold:

• You will not have access to the studio or member benefits; and

• While your membership is paused, we will not issue invoices.

• 7 days before the end of the paused period, we will advise you that your membership is due to recommence.

Expiry, cancellation and notice

Member cancellation

• Your membership will end automatically at the end of the fixed term, unless renewed. If you choose to end a fixed-term membership early, see our refund policy above.

• To cancel, you must email us at admin@pottersroost.co.nz .

Studio cancellation and expiry

We may cancel your membership immediately if:

• You breach this Agreement or studio rules and do not fix the breach when asked;

• You engage in behaviour that is unsafe, abusive, or disruptive to the studio, other members, staff or neighbours; or

• You misuse or damage studio property.

We may also cancel the membership of any member whose skill level, safety practices or conduct we reasonably consider incompatible with unsupervised studio use, after taking reasonable steps to address any concerns.

If we permanently close the studio or significantly reduce services, we will act fairly towards members, including offering reasonable refunds or credits where appropriate and required by law

On cancellation or expiry of your membership, you must:

• Return any equipment; and

• Remove your personal belongings from the studio within 14 days.

Studio rules, safety and conduct

You must follow all posted studio rules, health and safety instructions, the contents on your Induction Agreement, and any reasonable directions from our staff. This includes rules about:

• Use of kilns, wheels and other equipment;

• Use of glazes, clay and materials;

• Housekeeping (cleaning your area, recycling, waste); and

• Maximum storage of one cubby and half a shelf space for your work.

You must only use equipment you are competent and authorised to use. If you are unsure how to use any equipment safely, you must ask for guidance and not use it until you are confident.

You are responsible for:

• Working in a safe and considerate way;

• Not interfering with other members’ work or property; and

• Not bringing children or visitors into the studio unless permitted by our rules.

We may temporarily restrict access to parts of the studio (for example, during maintenance, classes, events, or kiln firings) as reasonably required.

Kiln firings, clay and glazes

Firing services, clay, glazes and other materials are:

• Subject to separate fees

• Clay is sold per kilo, and this includes cost of the clay, use of glazes and two firings.

• Only items made from Potters’ Roost clay will be fired, unless by prior agreement arrangements. In which, case a separate firing fee will be charged.

We may decline to fire work that we reasonably believe is unsafe, unsuitable for our kilns, or breaches our materials policy.

We take reasonable care of your work but cannot guarantee that all pieces will survive drying, firing or glazing, and normal breakage or kiln outcomes are part of the creative process.

You must label your work and store it only in designated areas. We may dispose of unlabeled work or items stored beyond the timeframes set out in our studio rules.

Personal property and liability

You bring personal items, tools and work into the studio at your own risk. We are not responsible for loss, theft or damage to your personal property, except where required by law.

We are responsible for providing our services with reasonable care and skill and in accordance with New Zealand law, including the Consumer Guarantees Act 1993, and we will act reasonably to remedy any issues with our services.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss (such as lost profits or income), and any liability we do have is limited to the amount you have paid us for the relevant membership period, unless the law does not allow this limitation.

Contact details and communication

You must keep your contact details up to date and let us know promptly if you change your email address, phone number, or emergency contact details.

We may contact you using the details you provide for operational matters, membership information, studio updates and changes to these terms.

Notices under this Agreement may be given by email, in person, or by publishing changes on our website or member portal, where appropriate.

General

If any part of this Agreement is found to be invalid or unenforceable, the remaining parts will continue to apply.

This Agreement is governed by the laws of New Zealand. Any disputes may be brought in the New Zealand courts or tribunals that have jurisdiction, such as the Disputes Tribunal for suitable amounts.

This Agreement, together with your signed Induction Agreement and our published studio rules, forms the entire agreement between us and you in relation to your membership.